ADDRESS
BY AZIM PREMJI, CHAIRMAN, WIPRO
AT THE ANNUAL CONVOCATION 2004 OF THE INDIAN INSTITUTE OF MANAGEMENT
AT KOLKATA AT 2-15 PM ON APRIL 3, 2004 ON “CONTINUOUS
TRANSFORMATION”.
Distinguished Director and faculty of IIM- Kolkata, Guests,
and my young friends
I am very happy to be with you this afternoon. Indian Institute
of Management - Calcutta is one the earliest management colleges
of higher learning to be set up in the country. The pioneering
spirit continues even after IIM-C has transformed itself into
a world class institution. In your two years here, you must
have experienced the enormous change in your own understanding
of business and management. Graduation is not the end but
the beginning of learning and change. I have found that people
who succeed most in their careers are those who can constantly
transform themselves. Transformation is not so much a process,
as a deep seated desire to change ourselves and our environment.
Based on my own experience, I would like to share with you
my thoughts on how to make continuous transformation possible.
I hope you find them useful.
First, you have got to have a dream. Dreams are very powerful
internal motivators. Great achievements are created twice
– First in the mind and then in a concrete form. The
most exhilarating part of being young is the ability to dream.
As one grows, one may realize that not all of them are achievable.
But never turn cynical. Aging is not adding on years. It is
parting with one’s dreams. Use your experience to reshape
your dreams and adapt them to changing reality but do not
stop dreaming. I cannot think of a single transformation or
achievement, individual or social that did not begin with
a dream. Dreams not only help us in seeing things before they
happen, but they also give us the passion and energy to make
them happen.
Second, stay on course even if you stumble. When everything
seems to go wrong, you can either give up or you can let misfortune
transform you into something stronger. The difference between
great achievement and mediocrity is not extraordinary talent
or intelligence, but perseverance. In fact, dreams and perseverance
make a winning combination. In 1972, a chartered plane, carrying
a Rugby team crashed in the Andes. After a week long futile
search, the rescue team gave up thinking that all of them
must be dead. The passengers after waiting for many days to
be rescued, decided to help themselves since apparently nobody
else was going to do it. Two of them volunteered to cross
the mountains by foot to reach the green valleys of Chile
and bring back help. It was a walk of more than 50 miles.
But they did it and came back to rescue their fellow passengers
who managed to survive in the mountain 70 days after the crash.
The core of heroism lies in the ability to walk that extra
mile. As long as you can do that, you will never be defeated.
Third, do not be afraid to admit your ignorance. While it
is important to project what we are good at, we must be equally
candid about areas we do not know enough about. The seeds
of learning were sown by the great great philosopher Socrates
who said “All I know is that I don’t know.”
Today, knowledge is multiplying at such a rapid rate that
it is impossible for anyone to know everything. But if we
can develop an index system by which we at least know with
whom or where the knowledge is available, we have achieved
quite a bit! And there will still be areas which we will be
unable to tap. The important thing is not to hide behind a
false front. People will respect you for your honesty, if
not your wisdom.
Fourth, think about what you will take on next rather than
about what you may be letting go. Too many people are so enamoured
by the legacy of success in their current roles that they
are afraid to look further. This can lead to inertia. If we
linger too long on past success, we will miss out on the opportunities
that lie ahead of us. We must learn to look at change as an
exciting adventure rather than a disruption. New avenues for
learning always lie just beyond the shade of our comfort zone.
Fifth, contribute in every situation. The only way to keep
learning is by contributing. You do not have to be the leader
every time. When a formation of birds flies over long distances,
each bird takes its turn in leading. This ensures that no
bird gets too tired and yet the formation keeps moving at
a certain pace. Every person is important. It doesn’t
matter whether you play the violin, the flute or the drums;
you are still part of the orchestra. Leadership is not about
exercising power as much as it is about contributing. This
will happen when you realize that leadership is not a privilege
but a responsibility.
Sixth, pursue excellence in whatever you do. Excellence cannot
be forced through a process nor guaranteed by a certificate.
It comes from an all consuming passion to do one’s best.
It needs an eye for the smallest of details. When differences
become small, it is the small things that make the difference.
Seventh, while you must take your careers seriously, do not
take yourself too seriously. You have to laugh and find humour
everyday. This will help you to keep issues in their perspective.
Being cheerful is an attitude. Not only will it help you to
reduce your own stress, but a positive attitude is contagious.
It can do a lot to elevate the moods of people around you
and recharge you to take one more shot at the problems facing
you.
Eighth, we must always know what we are really good at. Rather
than trying to be everything to everyone, we must focus on
areas where our talents truly lie. A talent can be defined
as that skill which we not only enjoy learning but which we
can also learn rapidly. We need to work at honing our talent
and smoothening the rough edges. But exceptional performance
usually comes from doing what comes naturally to us
Ninth, always welcome feedback even if it comes in the guise
of criticism. I remember the story of a boy who dreamt of
becoming an artist but was frustrated because whenever he
showed his painting, the teacher would look at it with a frown
and find some fault with it. The student improved on his work
continuously and he thought he would one day hear a word of
appreciation from his teacher. But it never happened. Finally,
in disgust, he bought a painting from an accomplished artist,
touched it up with fresh paint and showed it to his teacher.
To his amazement, the teacher smiled and said, “now
this is really good work. Congratulations.” Feeling
guilty, the student confessed that it was not really his painting.
The teacher looked at him silently and then said, “Till
now, I thought you wanted to paint a great picture. But I
realize now that you do not want any more corrections, which
means that the last painting you did was the best you will
ever do. Remember you have set these limits to your talent,
not me.” Criticism may actually be an expression of
faith in us rather than a put down. We must learn to take
it constructively because it will show us what more we can
learn.
Finally, always play to win. Winning is not about making
the other person lose. It is about stretching yourself to
your own limits. Once so stretched, you will realize the true
extent of your potential. Ultimately, transformation is about
reaching and utilizing not only your potential but those of
others who work with you.
I wish you all the best in your career and in your lives
as you step out into a new world.
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