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Address
at the Annual Convocation 2004 of the
Indian Institute of Management at Kolkota on 'Continuous Transformation'
Azim Premji, Chairman, Wipro Corporation
April 3, 2004
Distinguished Director and faculty of IIM- Kolkata, Guests, and my
young friends
I am very happy to be with you this afternoon.
Indian Institute of Management - Calcutta is one the earliest
management colleges of higher learning to be set up in the country. The
pioneering spirit continues even after IIM-C has transformed itself
into a world class institution. In your two years here, you must have
experienced the enormous change in your own understanding of business
and management. Graduation is not the end but the beginning of learning
and change. I have found that people who succeed most in their careers
are those who can constantly transform themselves. Transformation is
not so much a process, as a deep seated desire to change ourselves and
our environment. Based on my own experience, I would like to share with
you my thoughts on how to make continuous transformation possible. I
hope you find them useful.
First, you have got to have a dream. Dreams are
very powerful internal motivators. Great achievements are created twice
– First in the mind and then in a concrete form. The most exhilarating
part of being young is the ability to dream. As one grows, one may
realize that not all of them are achievable. But never turn cynical.
Aging is not adding on years. It is parting with one’s dreams. Use your
experience to reshape your dreams and adapt them to changing reality
but do not stop dreaming. I cannot think of a single transformation or
achievement, individual or social that did not begin with a dream.
Dreams not only help us in seeing things before they happen, but they
also give us the passion and energy to make them happen.
Second, stay on course even if you stumble. When
everything seems to go wrong, you can either give up or you can let
misfortune transform you into something stronger. The difference
between great achievement and mediocrity is not extraordinary talent or
intelligence, but perseverance. In fact, dreams and perseverance make a
winning combination. In 1972, a chartered plane, carrying a Rugby team
crashed in the Andes. After a week long futile search, the rescue team
gave up thinking that all of them must be dead. The passengers after
waiting for many days to be rescued, decided to help themselves since
apparently nobody else was going to do it. Two of them volunteered to
cross the mountains by foot to reach the green valleys of Chile and
bring back help. It was a walk of more than 50 miles. But they did it
and came back to rescue their fellow passengers who managed to survive
in the mountain 70 days after the crash. The core of heroism lies in
the ability to walk that extra mile. As long as you can do that, you
will never be defeated.
Third, do not be afraid to admit your ignorance.
While it is important to project what we are good at, we must be
equally candid about areas we do not know enough about. The seeds of
learning were sown by the great great philosopher Socrates who said
“All I know is that I don’t know.” Today, knowledge is multiplying at
such a rapid rate that it is impossible for anyone to know everything.
But if we can develop an index system by which we at least know with
whom or where the knowledge is available, we have achieved quite a bit!
And there will still be areas which we will be unable to tap. The
important thing is not to hide behind a false front. People will
respect you for your honesty, if not your wisdom.
Fourth, think about what you will take on next
rather than about what you may be letting go. Too many people are so
enamoured by the legacy of success in their current roles that they are
afraid to look further. This can lead to inertia. If we linger too long
on past success, we will miss out on the opportunities that lie ahead
of us. We must learn to look at change as an exciting adventure rather
than a disruption. New avenues for learning always lie just beyond the
shade of our comfort zone.
Fifth, contribute in every situation. The only way
to keep learning is by contributing. You do not have to be the leader
every time. When a formation of birds flies over long distances, each
bird takes its turn in leading. This ensures that no bird gets too
tired and yet the formation keeps moving at a certain pace. Every
person is important. It doesn’t matter whether you play the violin, the
flute or the drums; you are still part of the orchestra. Leadership is
not about exercising power as much as it is about contributing. This
will happen when you realize that leadership is not a privilege but a
responsibility.
Sixth, pursue excellence in whatever you do.
Excellence cannot be forced through a process nor guaranteed by a
certificate. It comes from an all consuming passion to do one’s best.
It needs an eye for the smallest of details. When differences become
small, it is the small things that make the difference.
Seventh, while you must take your careers
seriously, do not take yourself too seriously. You have to laugh and
find humour everyday. This will help you to keep issues in their
perspective. Being cheerful is an attitude. Not only will it help you
to reduce your own stress, but a positive attitude is contagious. It
can do a lot to elevate the moods of people around you and recharge you
to take one more shot at the problems facing you.
Eighth, we must always know what we are really
good at. Rather than trying to be everything to everyone, we must focus
on areas where our talents truly lie. A talent can be defined as that
skill which we not only enjoy learning but which we can also learn
rapidly. We need to work at honing our talent and smoothening the rough
edges. But exceptional performance usually comes from doing what comes
naturally to us
Ninth, always welcome feedback even if it comes in
the guise of criticism. I remember the story of a boy who dreamt of
becoming an artist but was frustrated because whenever he showed his
painting, the teacher would look at it with a frown and find some fault
with it. The student improved on his work continuously and he thought
he would one day hear a word of appreciation from his teacher. But it
never happened. Finally, in disgust, he bought a painting from an
accomplished artist, touched it up with fresh paint and showed it to
his teacher. To his amazement, the teacher smiled and said, “now this
is really good work. Congratulations.” Feeling guilty, the student
confessed that it was not really his painting. The teacher looked at
him silently and then said, “Till now, I thought you wanted to paint a
great picture. But I realize now that you do not want any more
corrections, which means that the last painting you did was the best
you will ever do. Remember you have set these limits to your talent,
not me.” Criticism may actually be an expression of faith in us rather
than a put down. We must learn to take it constructively because it
will show us what more we can learn.
Finally, always play to win. Winning is not about
making the other person lose. It is about stretching yourself to your
own limits. Once so stretched, you will realize the true extent of your
potential. Ultimately, transformation is about reaching and utilizing
not only your potential but those of others who work with you.
I wish you all the best in your career and in your
lives as you step out into a new world.
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